Report on Effective Team Leadership Workshop 关于举办提高团队领导效率研讨班的报告
The aim of this report is to summarise issues arising from the recent Team Leadership Workshop at Ekstrom and recommend appropriate action.
The workshop began with an assessment of how the Ekstrom team leaders understood their roles. Perceptions ranged from assigning and checking other people’s work to motivating others to do the work. This disparity clearly showed that the team leaders had different understandings of their roles and that Ekstrom therefore needed to communicate its expectations more explicitly.
In order to do this, Ekstrom identified key tasks and used WorkSet colours to illustrate the precise level of responsibility which could be allocated to each. A task such as communicating with the team, for example, might be approached in a variety of ways:
I give my staff instructions every morning. (Blue work)
I let my staff decide on the best approach for themselves. (Yellow work)
My team and I decide how to do each work. (Orange work)
Having identified the different possible approaches to each key task, the company was able to select which was most appropriate and communicate its expectations in terms of the skills and behavior required.
It is clear that Ekstrom needs to ensure that its team leaders are capable of performing key tasks in a manner(在某种意义上;在某种程度上) compatible with company expectations. However, whilst the appropriate skills can be developed through in-company training, changing behavioural attributes is much more difficult.
We strongly recommend, therefore, that Ekstrom sets up assessment centres where existing team leaders and new applicants can be screened to ensure that they have the appropriate attributes for effective team leadership.
Belin Associates, February 2000